Monitoring and Review Policy

Ruth-GrayConstance Care recognises its responsibility for ensuring that at all times we need to meet your requirements as part of the Personal Care Plan/Contract and our contracting obligations to the local Council’s. We also recognise our desire to comply and achieve the highest standard of care possible within the National Care Standards.

In order to achieve the objectives of this policy, Constance Care will encourage positive approach to monitoring and evaluation throughout the organisation and application of this policy including effective monitoring and review arrangements.

We will make you an assurance:

We will Monitor the service on a regular basis and will try to do this in a sensitive manner and clearly with your permission. We would write to you to advise you of our intention to visit and afford you the opportunity to have someone with you, if you wished. This visit is not formal nor meant to be intursive we just wish to ensure we are doing everything we can to ensure you are enjoying your service and to listen to any comments you may have….to take the time to listen and learn from the visit. Whilst we employ staff to solely monitor our service, we would encourage all staff to ensure you are satisfied with the service you are recieving. We realise some people are very private and do not wish the intrusion in their home of ‘another person’. We will record your views and will look to find ways to ensure you are satisfied with the service.

We also monitor our staff at times unknown to them. This is to help ensure they are delivering the service we expect, and at the time expected. It is another way of us ensuring we are providing a quality service.

We perform annual customer satisfaction surveys where we look to seek ways of improving and questioning our service. These look to ensure we are meeting your needs and expectations.

At the heart of what we do is to deliver an individualised service with positive outcomes for you. We look to measure these outcomes in a variety of unobtrusive ways, but always with your knowledge and agreement.